STOrai profiles the RAI – EY report on “Pulse of Indian Retail” – released at RAI’s CFO Summit in March 2014. The objective of the report was to map the views and concerns of CFOs on the performance of organized…
Indian retail takes centre stage
In today’s time and age, where things are changing rapidly, the Indian Retail sector too, is evolving. In such a scenario, what better a platform to unravel the future of India’s retail story than the ET Retail Awards 2014. Noopur…
PLAYING THE LOYALTY CARD RIGHT
Getting a grip on the customer’s psyche is a tall order. In a market like India, which is close to a demographic inflection point, the challenge is even more complex. In May 2013, AIMIA roped in IMRB to study consumer…
The Ultimate Knowledge Platform for the Retail Industry
STOrai provides an overview of the knowledge initiatives at the Retail Leadership Summit 2014 (RLS). RLS saw the release of 7 Knowledge reports. Key insights are highlighted here – full details are available at http://rls.net.in/Knowledge_Zone.html RAI – TCS: Retail Operations…
Never Knowingly Undersold
STOrai profiles the people management practices of JOHN LEWIS – one of the largest high street retailers from the UK. The John Lewis story is characterized by success on three fronts – sales, online and people. They have ridden out…
Retailing Sustainably
“Sustainability has to be positioned as a strategic driver, which can be integrated into existing structures, process and job descriptions,” says Sally Uren, CEO, Forum for the Future. This gives rise to the obvious question “Why focus on sustainability?” The…
ADVOCACY @ RAI
In its role as being created “for the industry, by the Industry”, RAI’s advocacy team regularly represents members concerns to government authorities. STORAI profiles and updates on key ongoing advocacy initiatives. Election Manifesto 2014 RAI has submitted Election Manifesto to…
The Pinocchio Effect
I HAD just finished behavioural economist Dan Ariely’s new book THE (HONEST) TRUTH ABOUT DISHONESTY. I was on a late evening flight back to Mumbai. “Ice cream?” asked the stewardess as the dinner was served. As I took a cup,…