I. Clarity sought on refunding money to customers carrying cotton/jute carry bag – Greater Hyderabad Municipal Corporation. The Greater Hyderabad Municipal Corporation (GHMC) had issued a circular stating that the money of the carry bag collected from customers who…
Moving with times – Professionalizing Family Run Businesses
“Professional businesses put the customer and the organization above self interest. They are characterized by objectivity of decision making” This was the perspective provided by Prof. S Sriram on the process of professionalizing Family Run Businesses (FMB’s)…
The State of Retail e-Marketing in India: Insights from the India Retail e-Marketing Study 2013
Mr Punit Modhgil, Founder-Director, Octane.in presented the Report : The State of Retail e-marketing in India: Insights from the India Retail e-Marketing Study 2013 @ ReTechCon 2013. The key findings by this survey are: 27% of…
Use IT or Lose IT
The interactive session, “Use IT or Lose IT”, presented by Mr Vikram Idnani, Head-IT, Trent Ltd and Mr Siju Narayan, Smarter Commerce Lead, IBM, grab the audiences’ attention instantly with presentation of real life experience by retailers when it comes…
“Engaging the Empowered Customer”: Omni Channel Retailing
The journey of organized retail in India since the last two decades has been rather quick – from offering convenience to the shopper in a posh brick and mortar format to giving him an option to shop online and then…
“Expect More,Pay Less” : Payment Solutions in India
The session “Expect more, Pay Less”: Payment Solutions in India was moderated by Meheriar Patel, CTO & Head, eCommerce, Globus Stores Pvt Ltd. The eminent panelists were Deepa M. Thomas, eCommerce Evangelist, eBay India; Ashish Hemrajani, Founder & CEO, Bigtree Entertainment…
“Moment of Truth? Check me out” : Queue Busting Technology
The session “‘The Moment of Truth? Check Me Out’: Queue Bursting Technology” analyzed the basic problem of queue at the bill counter and the hassles customers face wasting time which dampens the shopping spirit leaving a negative impact on customer…
Supersizing Customer Loyalty
A recent article in imint estimated the loyalty market in India at Rs. 8000 crore by 2015. Little wonder then that a host of companies offering loyalty solutions have entered India. In the last five years, all retailers, irrespective of…