STOrai profiles the top ten key insights from the Retail Leadership Summit held on Feb 5 and 6, 2014 at Mumbai. The event was attended by 850 retailers from India and other markets. Highlights of the event included the release…
Getting a grip on the customer’s psyche is a tall order. In a market like India, which is close to a demographic inflection point, the challenge is even more complex. In May 2013, AIMIA roped in IMRB to study consumer…
STOrai provides an overview of the knowledge initiatives at the Retail Leadership Summit 2014 (RLS). RLS saw the release of 7 Knowledge reports. Key insights are highlighted here – full details are available at http://rls.net.in/Knowledge_Zone.html RAI – TCS: Retail Operations…
STOrai profiles the people management practices of JOHN LEWIS – one of the largest high street retailers from the UK. The John Lewis story is characterized by success on three fronts – sales, online and people. They have ridden out…
RLS 2014 commenced with the inaugural speech delivered by Mr BS Nagesh, Chairman, Retailers Association of India (RAI). Aligning with the core theme of the summit “Retailing in Emerging Markets”, the speech was focused on the evolution that the Indian…
“E-tailing is to retail what the steam engine was to horse manure in Victorian England” he said, using an example to demonstrate that Evolution can be both incremental and disruptive. “E-tailing is to retail, what the steam engine was…
Retail Operations Benchmarking and Excellence Survey 2014 About the Study • The Retail Operations Benchmarking and Excellence Survey (ROBES) focuses on the state of multichannel retail in India. • Consumers have increasingly taken to e-commerce, and retailers in India have…
John Lewis Model of People Management in Retail. • John Lewis is an employee owned Retail company • It is one of the largest retailers in the UK – sales of 11 bn pounds. • The People management Model is…
