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RLS 2014

Retailing in Emerging Market

STOrai profiles the top ten key insights from the Retail Leadership Summit held on Feb 5 and 6, 2014 at Mumbai. The event was attended by 850 retailers from India and other markets. Highlights of the event included the release…

RAIMay 2, 2014May 2, 2014 Emerging Retail, RLS 2014, STOrai
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PLAYING THE LOYALTY CARD RIGHT

Getting a grip on the customer’s psyche is a tall order. In a market like India, which is close to a demographic inflection point, the challenge is even more complex. In May 2013, AIMIA roped in IMRB to study consumer…

RAIApril 21, 2014April 21, 2014 Consumer Behaviour, Customer loyalty, RLS 2014, STOrai
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The Ultimate Knowledge Platform for the Retail Industry

STOrai provides an overview of the knowledge initiatives at the Retail Leadership Summit 2014 (RLS). RLS saw the release of 7 Knowledge reports. Key insights are highlighted here – full details are available at http://rls.net.in/Knowledge_Zone.html RAI – TCS: Retail Operations…

RAIApril 21, 2014April 21, 2014 Customer loyalty, Emerging Retail, Retail, Retail Space, RLS 2014, STOrai, Supply Chain, Sustainability, Technology
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Never Knowingly Undersold

STOrai profiles the people management practices of JOHN LEWIS – one of the largest high street retailers from the UK. The John Lewis story is characterized by success on three fronts – sales, online and people. They have ridden out…

RAIApril 21, 2014April 21, 2014 Advertising, People Management, RLS 2014, STOrai
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RAI Chairman’s Address @ RLS 2014

RLS 2014 commenced with the inaugural speech delivered by Mr BS Nagesh, Chairman, Retailers Association of India (RAI). Aligning with the core theme of the summit “Retailing in Emerging Markets”, the speech was focused on the evolution that the Indian…

RAIFebruary 26, 2014February 28, 2014 Future Views & trends & Innovation, Governance in Retail, RLS 2014
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Keynote address – Sanjiv Mehta, Chairman HUL

“E-tailing is to retail what the steam engine was to horse manure in Victorian England” he said, using an example to demonstrate that Evolution can be both incremental and disruptive.   “E-tailing is to retail, what the steam engine was…

RAIFebruary 26, 2014February 28, 2014 E-tailing, Retail, RLS 2014
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Retail Operations Benchmarking and Excellence Survey 2014: A report by RAI & TCS

Retail Operations Benchmarking and Excellence Survey 2014 About the Study • The Retail Operations Benchmarking and Excellence Survey (ROBES) focuses on the state of multichannel retail in India. • Consumers have increasingly taken to e-commerce, and retailers in India have…

RAIFebruary 26, 2014February 28, 2014 Multi-Channel Retail, RLS 2014
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Key Note: Emerging People Management Insights – The John Lewis Case Study

John Lewis Model of People Management in Retail. • John Lewis is an employee owned Retail company • It is one of the largest retailers in the UK – sales of 11 bn pounds. • The People management Model is…

RAIFebruary 26, 2014February 28, 2014 People Management, Retail, RLS 2014
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