When one walks into a Starbucks, the first thing that hits you is the smell of coffee. According to Vikram Idnani, Head-IT, Trent Ltd, there are many other small elements that together create a coffee having experience at Starbucks, starting…
Digital India, Digital Retail: Envisioning the Future
Panelists Bhupesh Dinger, Director – Operations, Enrich Salons & Academy Nitin Bawankule, Industry Director – E-commerce, Retail, Online Classifieds, Technology, Education and Government, Google India Rajiv Nair, Chief Executive Officer, Celio Future Fashion Limited Ramesh Menon, CEO, HyperCITY Retail (India)…
RAI Chairman BS Nagesh opens ReTechCon 2016 with a thought-provoking address
What’s important today is how we use technology to connect with consumers. Herein lies the biggest challenge and opportunity for the retail fraternity. Had I not visited a technology conclave in Singapore in 1996 and had JDA not served me…
Is India ready for Customer Advocacy?
I am a member of the esteemed technology committee of Retailers Association of India and in that capacity, one of our key contributions every year is to help shape a technology forum for the industry viz Retail Technology Conclave (ReTechCon).…
The Tale of Bringing Detail in Retail
Recently, at the NexGen Retailers Meetup organised by the Retailers Association of India, I got a chance to listen from the man himself, one of the Gurus of developing modern retail in India, Mr. BS Nagesh, who spearheaded Raheja’s retail…
How Often Do India’s Digital Buyers Shop?
Digital buyers in India have not much changed the frequency with which they shop digitally or in-store, according to longitudinal research. 2015 research from Retailers Association of India (RAI) and PricewaterhouseCoopers (PwC) found that 12% of digital buyers in the…
Art and Science of Connecting with Consumers
Do retailers really know their consumers? Today’s connected world offers unlimited possibilities to make creative connections. Moderated by Subhash Kamath, CEO & Managing Partner, BBH India, a panel comprising Bobby Pawar, Managing Director, Chief Creative Officer Publicis Worldwide – South Asia; Shalini…
Indian Retail: The Future Footprint – Audience Idea Session
The session on Indian Retail: The Future Footprint – Audience Idea Session was moderated by Abhishek Malhotra, Partner, A.T. Kearney and facilitated by Kumar Rajagopalan, CEO, Retailers Association of India. The distinguished panellists deliberating on the subject were: Ganesh Subramanian,…