Panel Discussion – Emerging Trends in Food and Food Service Retailing<\/strong><\/p>\n

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Dimensions of Customer Service in Food Service Retailing.<\/a><\/strong><\/p>\n

\u201cKeeping in mind that food is a culture, there\u2019s an immense opportunity available to offer customers traditional foods in modern packaging.\u201d \u2013<\/p>\n

Ajay Gupta<\/strong>, Capital Foods Pvt. Ltd.<\/p>\n

The modern trend in food retail is offering traditional food in modern format, For example, \u201cSattu \u201c (a kind of paraatha) will be available in a modernized packaging in a modern retail store.<\/p>\n

<\/a>\u201cThere\u2019s a huge gap in stapled food area, which occupies a large chunk in food basket, where manufacturers are not showing much interest, maybe because of unprofitability or they can\u2019t differentiate enough. Here private labels can fill up the vacuum.\u201d \u2013<\/p>\n

Raj Jain<\/strong>, Bharti Retail Ltd.<\/p>\n

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\nFood service retailing\u00a0 – FSSAI Law
\n<\/strong>FSSAI law has a deep impact on industry, consumers and supply chain. Once it\u2019s structured and implemented correctly , this law will have far reaching impact. Also, the urban consumers are experimenting with foreign flavours. There\u2019s a rising demand for frozen traditional dairy products which requires good chilled supply chain.<\/p>\n

Online in Food Service.<\/strong>
\nOnline business in India is in a nascent stage and very small. In the context of food it has the business opportunity for wholesale business, supplying to the traders and small retailers, which can add value to the supply chain.<\/p>\n

Supermarkets don\u2019t have enough to offer for processed stapled foods<\/strong><\/a>
\n\u201cRetailers are thinking about developing products but not categories, whereas the consumers are ready to adopt it. \u201d \u2013<\/p>\n

K. Radhakrishnan<\/strong>, Future Fresh Foods Ltd.<\/p>\n

Ethnicity of food is extremely strong in India. For us QSRs are meant for entertainment not our stapled food. However, dairy, meat, bakery, fruits & vegetables are the undeveloped categories in any supermarket.<\/p>\n

Modern food retail is burdened with extremely low profit margin. Then what\u2019s going wrong?\u00a0 We don\u2019t understanding the customers and are not offering products at justifiable prices. So modern retail needs to understand who\u2019s the customer coming in and what\u2019s his aspiration in terms of price, besides ensuring availability of right volume of stock.<\/p>\n

<\/a>Consumer Behavior<\/strong><\/p>\n

\u201cConsumers today are far more knowledgeable. \u201d \u2013<\/p>\n

Murali Krishnan<\/strong>, Nilgiris Dairy Farm Pvt Ltd<\/p>\n

Consumers read the contents on the packets, and they are looking at freshness of the products. They are trying out premium as well as new brands.<\/p>\n

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Role of modern retail<\/a><\/strong><\/p>\n

\u201cWith development of modern retail, private labels will dominate the store shelves.\u201d \u2013<\/p>\n

Jamshed Daboo,<\/strong> Trent Hypermarket Ltd<\/p>\n

Changing lifestyle will change the eating habits, trying out new kinds of foods will happen in a self service stores, even in a small town. This trend is just going to grow. It\u2019s modern retail which has the potential to encourage in discovering new foods.<\/p>\n