India’s Best Retail Companies to Work for 2014


India’s Best Retail Companies to Work for 2014
Ms. Priti Malhotra

  • A great place to work attracts better talent and helps in reducing attrition to an extent by 50%
  • It makes an economic and business sense to have great workplace because this organization gives three times return.

What is a great workplace?

  • The management trusts the employees
  • The person takes pride in being a part of the organization
  • Employees enjoy the company of peers
  • Trust is the foundation


Great Place to Work Assessment

  • Around 50 organizations from retail sector reached out to Great Place To Work Institute in 2013-14 to undergo a Great Place To Work Assessment.
  • Assessment was undertaken considering the Trust Index, Employee Survey and Culture Audit.


  • An employee survey questionnaire that captures responses through 56 statements based on Great Place To Work Model
  • Contains two open-ended questions on areas of strength and areas of improvement


  • An in-depth tool to understand various people practices at the organization.
  • Covers nine practice areas as per the Great Place To Work Framework

How is trust measured?


1. Two Way Communication

2.  Manager’s Competence

3. Integrity


1. Professional Support

2. Collaboration

3. Demonstrated Caring


1. Equity

2. Impartiality

3. Justice


1. For the Job

2. About My Team

3. With the Organization


1. Individuality Is Valued

2. Welcoming Atmosphere

3. Part of Something Larger


What can organizations do to create and sustain a great workplace?

Inspiring help people see how they contribute to an organization’s higher purpose

Speaking provide information honestly and transparently so people can contribute creatively to the organization’s efforts

Listening be accessible so people can ask questions, make suggestions and express concerns

Hiring hire people with gifts/talents who fit into the culture to contribute to the organization’s growth

Celebrating celebrate organizational and work group successes in distinctive and unusual ways

Sharing share rewards of mutual efforts equitably with all who helped produce those results and with communities

Caring offer distinctive benefits that respond to people’s needs, show concern in times of crisis

Thanking show appreciation regularly and in unexpected ways


1. Lifestyle International Pvt Ltd

2. Titan Industries

3. Shoppers Stop

4. United Colors of Benetton India

5. Future Group

6. Metro Cash and Carry

7. Marks & Spencers

8. Puma Sports

9. Jubiliant Food Works

10. Levi Strauss

India’s Best Retail Companies to Work for 2014

Ms. Priti Malhotra / Sandeep Malhotra – Great Places to Work Institute


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Retailers Association of India (RAI) is the unified voice of Indian retailers. RAI is a not for profit organization (registered under section 25 of Companies Act, 1956), works with all the stakeholders for creating the right environment for the growth of the modern retail industry in India. RAI is the body that encourages, develops, facilitates and supports retailers to become modern and adopt best practices that will delight customers. RAI has a three charter aim of Retail Development, Facilitation and Propagation.