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{"id":611,"date":"2013-06-11T13:00:52","date_gmt":"2013-06-11T13:00:52","guid":{"rendered":"http:\/\/rai.net.in\/blog\/?p=611"},"modified":"2013-06-11T13:48:54","modified_gmt":"2013-06-11T13:48:54","slug":"getting-it-right-emerging-retail","status":"publish","type":"post","link":"http:\/\/blog.rai.net.in\/getting-it-right-emerging-retail\/","title":{"rendered":"\u201cGetting IT right\u201d \u2013 Emerging Retail"},"content":{"rendered":"

The retail sector in India is estimated at USD 500 bn (source: Deloitte \u2013 Jan 2013).\u00a0 92% of the sector is emerging retail; with 8% penetration of modern retail formats.<\/p>\n

\"Emerging<\/a>Shopping habits have evolved to encompass traditional vendors and modern trade formats. At the same time, the smaller retailers have also begun to use technology\u00a0 – either to aggregate purchasing power, or to provide better customer service.<\/p>\n

\"Emerging_Retail_2\"<\/a><\/p>\n

The table below provides a comparison of emerging v\/s organized retailers \u2013 their reach and technology habits<\/p>\n

\"Emerging_Retail_4\"<\/a>Also \u2013 the complexities faced by emerging retailers are different depending on the category of merchandise sold. \u00a0For examples kiraana\u2019s have to deal with complexities of a large assortment, credit sales, home delivery requirements of customers, and customer returns. Some of the larger \u2018organizing\u2019 retailers in this category also have to handle the relationship dynamics with consumer product companies \u2013 to achieve parity in promotions with larger retailers.<\/p>\n

Similarly, for apparel retailers \u2013 complexity stems from the fact that merchandise is seasonal, and the customer requirement for a large range and variability in sizes and shades. Food service retailers have to work around complexities associated with wastage, and procurement of materials.<\/p>\n

Technology adoption \u2018value chain\u2019 for Emerging Retailers:\u00a0 The graphic below shows a conceptual roadmap for technology adoption among small emerging retailers; as retailers grow in size and reach, they adopt differing segments of technology.<\/p>\n

\"Emerging_Retail_3\"<\/a><\/h2>\n

Points to ponder:<\/h2>\n

For technology providers, emerging retail \u00a0can be a large opportunity \u2013 provided their offerings address the following:<\/p>\n

    \n
  • Cultural barriers<\/b>:<\/b>\u00a0 Any first time adopter of technology will require higher hand-holding\u00a0 – in addition, there may be a language barrier which needs front end screens to translated into local languages. Other aspects could also be a lack of basic infrastructure –\u00a0 in terms of internet connectivity and power \u2013 these are structural and could render some micro-markets out of the reach of\u00a0 technology providers.<\/li>\n
  • Fear of <\/b>technology failure<\/b>:<\/b> Linked to the above factor of cultural barriers \u2013 there may be a tendency to blame technology for failure.\u00a0 This would mean that technology providers would have to become \u2018partners\u2019 and adopt a solutions mindset.<\/li>\n
  • Pricing:<\/b>\u00a0 Pricing models need to be flexible. While SaaS costing structures have been designed for smaller retailers \u2013 it may not be possible to recoup associated costs around training \/ hand holding.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"

    The retail sector in India is estimated at USD 500 bn (source: Deloitte \u2013 Jan 2013).\u00a0 92% of the sector is emerging retail; with 8% penetration of modern retail formats. Shopping habits have evolved to encompass traditional vendors and modern… <\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[46,45,23],"tags":[],"_links":{"self":[{"href":"http:\/\/blog.rai.net.in\/wp-json\/wp\/v2\/posts\/611"}],"collection":[{"href":"http:\/\/blog.rai.net.in\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/blog.rai.net.in\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/blog.rai.net.in\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"http:\/\/blog.rai.net.in\/wp-json\/wp\/v2\/comments?post=611"}],"version-history":[{"count":3,"href":"http:\/\/blog.rai.net.in\/wp-json\/wp\/v2\/posts\/611\/revisions"}],"predecessor-version":[{"id":617,"href":"http:\/\/blog.rai.net.in\/wp-json\/wp\/v2\/posts\/611\/revisions\/617"}],"wp:attachment":[{"href":"http:\/\/blog.rai.net.in\/wp-json\/wp\/v2\/media?parent=611"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/blog.rai.net.in\/wp-json\/wp\/v2\/categories?post=611"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/blog.rai.net.in\/wp-json\/wp\/v2\/tags?post=611"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}