Departmental Dictates!<\/b><\/em><\/h2>\n\u00a0Marketing<\/b><\/h3>\n
Highlighting the top three initiatives marketing plans to undertake Ashok Sinha, Marketing Head, Nilgiri’s says, \u201cIntroduction of Lower Value Festive Pack. Work closely with leading FMCG Companies for Activation & Promotions. Launch of New Range products under ‘Nilgiri’s’ Brand viz Chocolate, Cookies, Eggless Cakes etc.\u201d<\/p>\n
Sharing as to what these initiatives will lead to Ashok says, \u201cOverall we experience an average of 15 to 20% growth. But this year we are aiming 25% Top-line Growth and 15% Bottom-line Growth.\u201d<\/p>\n
\u00a0<\/b>Visual Merchandising<\/b><\/p>\n
\u201cWe spend on VM elements throughout year.\u00a0 During the festive season we do not have separate budget for VM. We partner with the FMCG companies who invest in most of the VM elements. We identify hot zones in the Stores and decorate it with \u201cTheme of Festival\u201d by displaying Festival relevant category\/product. The core responsibility of the VM elements is to create customer attention, interest, desire and conviction all of it leading to sales.\u201d Highlights Ashok.<\/p>\n
Buying & Merchandising<\/b><\/p>\n
What is the buying and merchandising plan for the upcoming festive season<\/b>?<\/em><\/p>\n\u201cThe Buying and Merchandising plan for the upcoming festive season are- Assortment Mix finalization, addition of New Festival Assortment to the master, ensuring that alternate Brands for Fast selling packs are planned and ordered.\u00a0 E.g. Cadbury’s Chocolate Gift Pack & Nestle Chocolate Gift Pack.\u00a0 Haldiram’s Savories and Bikaji Savories Information provided to Companies\/Vendors \u2013 2months prior to Festive season. Placement of purchase orders on time and track of Fill-rates. Buffer Stock to be maintained at the warehouse & stores and finally the offer List finalization\u201d shares Ashok.<\/p>\n
How do you manage shortfalls & excesses?<\/b><\/em><\/p>\n\u201cAssortment which caters to the Festive Season is selected and their Sales Growth over the Season during the previous year is analysed and Projection for the current season is done. The same projection is shared with the respective Business partners so that Supplies happens as per that. Excess Inventory will be intimated to the respective Companies and Liquidation Promotion will be executed which will reduce the burden of Non-Moving and Paid-up stock.\u201d indicates Ashok.<\/p>\n
\n\n\n\nVisual Merchandising Highlights<\/b><\/h2>\n<\/td>\n<\/tr>\n\nTypical VM Process @ Nilgiri’s <\/b><\/p>\n\n- Merchandise & Festive Assortment Display Presentation<\/li>\n
- In-Store communication<\/li>\n
- Feature Displays<\/li>\n
- Promo and Activations<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
\nKey VM elements used<\/b><\/p>\n\n- Banners, Danglers, Posters, Promo Talkers, Leaflets & Handouts, Shelf Strips, Wobblers, Display<\/li>\n
- Stands, Festive Branded End-caps (Gondola). Focus and Festive Lights, Signage<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
\nChallenges<\/b><\/p>\n\n- Space constraint @ Store<\/li>\n
- Maintenance of VM Elements<\/li>\n
- Wear & Tear of VM Elements.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
Operations:<\/b><\/p>\n Share with us the key aspects of the operations plan for this festive season?<\/b> <\/em><\/p>\n<\/a>\u201cDuring festive season, we focus a lot on Catchment wise planning depending on demography; thorough analysis done of the new catchments that have been come up in last one year.\u00a0 The festive assortment is finalized along with the merchandising team and sales forecast for these articles is firmed up. Hot zones are created in the stores to accommodate the festive VM elements and festive stocks.\u201d Highlights Gopal Menon, Vice President – Operations, Nilgiri’s.<\/p>\n \n\n\n\nBuying & Merchandising Highlights<\/b><\/h2>\n<\/td>\n<\/tr>\n\nCategories that experience and average growth of 15-20% during festival season are:<\/b><\/p>\n\n- Festive products like Kheer Mixes, Dussera\/Ayudha Pooja, Onam Festive pack etc grows by over 100% and overall average growth of 15% plus.<\/li>\n
- The hot categories during festive season are \u2013 Cakes, Pastries, Sweets, Indian Sweet Mixes, Condensed Milk, Butter, Cheese, Sugar and Jaggary, Chocolates, Edible oil, Dals, Flours, Confectionery etc.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
\nChallenges<\/b><\/p>\n\n- Expected Walk-ins \u2013 Not happening.<\/li>\n
- Adhoc orders from Consumers which leads to stock-outs and timely Replenishment.<\/li>\n
- Competition in the Catchment providing Ladder pricing based on Volume.<\/li>\n
- Execution Issues at Stores.<\/li>\n
- Liquidation of Inventory post festive season.<\/li>\n
- Reverse Logistic incase of return back to Companies.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
Marketing Checklist @ Nilgiri’s<\/b><\/p>\n\n- Sale Forecasting.<\/li>\n
- Packaging Availability (especially for Value packs).<\/li>\n
- Coordination with Production Department.<\/li>\n
- Visibility & Communication elements \u2013 Design & Implementation. In-store communication viz Danglers, Posters.<\/li>\n
- Cake Booklet with pictures & pricing details for Corporate Bookings. Training to Store Staff.<\/li>\n
- Finalization of Activation & Promotions.<\/li>\n<\/ul>\n
VM Checklist @ Nilgiri’s<\/b><\/p>\n\n- Are window displays creative, attractive & inviting?<\/li>\n
- Is lighting effective?<\/li>\n
- Is all signage clear and professional?<\/li>\n
- Is the store interior clean, welcoming and comfortable?<\/li>\n
- Is merchandise presentation logically ordered and appealing?<\/li>\n
- Is high-margin merchandise placed in high profile locations?<\/li>\n
- Are displays appropriate for your target customers?<\/li>\n
- Overall, is the store appearance professional?<\/li>\n<\/ul>\n
\n\n\n\nOperations Highlights<\/b><\/h2>\n<\/td>\n<\/tr>\n\nCrucial Months<\/b><\/p>\n\n- The 3rd Quarter of the calendar year \u2013 October to December \u2013 covering Dusherra Diwali, Christmas & New Year.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
\nFootfall managed<\/b><\/p>\n\n- While the average footfall is 1200 per day per store during the festive season, the footfall on a particular day can go as high as 1500plus.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n
\nChallenges<\/b><\/p>\n\n- Managing cash counter is extremely important to ensure fast checkouts for the customers.<\/li>\n
- Stacking & restacking and Replenishment of stocks can be challenging as the festive period is short.<\/li>\n
- Home delivery demand increases during the festive time and the customers expect the stocks to be delivered at short notice.<\/li>\n<\/ul>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n
Buying & Merchandising Checklist @ Nilgiri’s<\/b><\/p>\n\n- Minimum of 2 to 3 Brands of specific Festival Assortment maintenance.<\/li>\n
- Projection of Top-line \u2013 Product-wise for the Festival Season<\/li>\n
- Purchase Orders raised to respective Companies 1month advance<\/li>\n
- Track of Fill-rates so that Non-Availability situation won’t occur<\/li>\n
- Buffer Stock maintained @ Warehouse & Stores.<\/li>\n
- Special Pricing workout and\u00a0 appropriate mode of Communication<\/li>\n
- Guidelines to Stores for Proper Display of Assortment with Promo talkers @ Store level.<\/li>\n<\/ul>\n
Operations Checklist @ Nilgiri’s<\/b><\/p>\n\n- Procurement of food & grocery for sale well before the season starts<\/li>\n
- Supervision of responsibility for display\/offer counters<\/li>\n
- Plannogram administration<\/li>\n
- Fixing racks or locations for promotional SKUs.<\/li>\n
- Setting sale and staff performance benchmarks<\/li>\n
- Laying down clear policies & procedures for the festive season<\/li>\n
- Defining staff responsibility & segregating duties & responsibilities<\/li>\n
- Producing management information reports<\/li>\n
- Enhancing checks & balances<\/li>\n
- Establishing & reemphasizing channels for complaints & feedbacks<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"
Nilgiri’s Festive Newness! Setting the stage for their festival initiatives Murali Krishnan, CEO, Nilgiri’s first shares an overall insight related to the dynamics of the industry, the effect it will have on bottom lines and what changes are expected to… <\/p>\n","protected":false},"author":1,"featured_media":1008,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[43],"tags":[],"_links":{"self":[{"href":"http:\/\/blog.rai.net.in\/wp-json\/wp\/v2\/posts\/1035"}],"collection":[{"href":"http:\/\/blog.rai.net.in\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/blog.rai.net.in\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/blog.rai.net.in\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/blog.rai.net.in\/wp-json\/wp\/v2\/comments?post=1035"}],"version-history":[{"count":8,"href":"http:\/\/blog.rai.net.in\/wp-json\/wp\/v2\/posts\/1035\/revisions"}],"predecessor-version":[{"id":1042,"href":"http:\/\/blog.rai.net.in\/wp-json\/wp\/v2\/posts\/1035\/revisions\/1042"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/blog.rai.net.in\/wp-json\/wp\/v2\/media\/1008"}],"wp:attachment":[{"href":"http:\/\/blog.rai.net.in\/wp-json\/wp\/v2\/media?parent=1035"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/blog.rai.net.in\/wp-json\/wp\/v2\/categories?post=1035"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/blog.rai.net.in\/wp-json\/wp\/v2\/tags?post=1035"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}} | | | | | | | | | | |