Special address by CP Gurnani, MD & CEO, Tech Mahindra, and Chairman, NASSCOM The NASSCOM honcho enthralled all with a succinct and engaging speech. He said that entrepreneurship, retail and shopping have always been part of our DNA. These days…
Big data –Mining Behavioural Data to Delight Customers
Kunal Mehta, GM – IT, Raymond Ltd Kiran Komatla, Head – IT, Burger King Raman Bhushan, Partner, PwC India Sandeep Mistry, Head – IT, Pantaloons – Aditya Birla Fashion & Retail Ltd. Moderators: Vineet Baid, Partner – Falcon Autotech and…
All channel retail: Overcoming the challenges of integration
Abel Correa, Head of IT – Strategy and Project Governance, Arvind Ltd. Ananth Padmanabhan, Head – Asia Business, Sonata Anil Shankar, VP Solutions & Technology, Shopper Stop Ltd Lee Gill, Group Vice President, Global Retail Industry Strategy JDA Software Pankaj…
Customer Experience: Who’s really paying attention!
When one walks into a Starbucks, the first thing that hits you is the smell of coffee. According to Vikram Idnani, Head-IT, Trent Ltd, there are many other small elements that together create a coffee having experience at Starbucks, starting…
Digital India, Digital Retail: Envisioning the Future
Panelists Bhupesh Dinger, Director – Operations, Enrich Salons & Academy Nitin Bawankule, Industry Director – E-commerce, Retail, Online Classifieds, Technology, Education and Government, Google India Rajiv Nair, Chief Executive Officer, Celio Future Fashion Limited Ramesh Menon, CEO, HyperCITY Retail (India)…
RAI Chairman BS Nagesh opens ReTechCon 2016 with a thought-provoking address
What’s important today is how we use technology to connect with consumers. Herein lies the biggest challenge and opportunity for the retail fraternity. Had I not visited a technology conclave in Singapore in 1996 and had JDA not served me…
Is India ready for Customer Advocacy?
I am a member of the esteemed technology committee of Retailers Association of India and in that capacity, one of our key contributions every year is to help shape a technology forum for the industry viz Retail Technology Conclave (ReTechCon).…
The Tale of Bringing Detail in Retail
Recently, at the NexGen Retailers Meetup organised by the Retailers Association of India, I got a chance to listen from the man himself, one of the Gurus of developing modern retail in India, Mr. BS Nagesh, who spearheaded Raheja’s retail…